Terms of Service

These Terms govern your use of Rostara’s websites and AI workspace, provided by StackBright Solutions LLC (“Rostara,” “we,” or “us”). By creating an account or using the service, you agree to these Terms. If you use Rostara on behalf of an organization, you must be authorized to act for it. A separate signed agreement with Rostara controls where it conflicts with these Terms.

Accounts and workspaces

Provide accurate registration information, protect your credentials, and notify us if you suspect unauthorized access. Workspace administrators manage access and permissions for their organization. Your organization is responsible for how its users configure and operate its workspace and agents.

Customer content and connected services

You retain your rights in the content you provide. You give Rostara permission to store, process, and transmit that content as needed to provide, maintain, and secure the service and carry out your instructions. You must have the rights and permissions to provide the content, connect third-party services, and direct Rostara to process information or contact people on your behalf.

Connected services have their own terms and privacy notices. You control which integrations you connect and what access you give them. See our Privacy Policy for how Rostara handles personal information.

Using AI features responsibly

AI outputs, including drafts, answers, and lead scores, can be incomplete or incorrect. Review outputs and configure approvals where appropriate before relying on an output, sending a message, or taking an action. You are responsible for your communications, the actions you authorize, and compliance with applicable privacy, marketing, and communications laws.

Do not use Rostara to send spam or unlawful marketing, mislead or impersonate others, violate privacy or intellectual property rights, distribute harmful content, or interfere with the service or other accounts. Do not bypass access, usage, or security controls. Do not submit sensitive information that you are not authorized to process through Rostara.

Plans, billing, and cancellation

You can create an account before buying a paid plan. Charges begin when an authorized user confirms a paid purchase. The checkout or order details show the price, billing interval, and applicable charges before you confirm. Recurring plans renew at the disclosed interval unless canceled. Usage allowances and any changes you authorize, including a plan upgrade, follow your selected plan and settings.

Cancel future renewal through your workspace billing controls where available, or contact support@rostara.com for help before renewal. Cancellation takes effect as shown when you cancel or in your order details. Any applicable refund is handled under your order terms and applicable law.

Service availability and access

We may update or discontinue features. We may suspend access when reasonably necessary to address a security issue, unlawful use, a material violation of these Terms, or nonpayment. Where practical, we’ll notify the workspace owner. If your organization ends its use of Rostara, contact us about available data exports and account closure.

Warranties and applicable rights

To the extent permitted by law, Rostara is provided as available. We do not promise uninterrupted service, error-free output, or specific business results. Nothing in these Terms limits any rights or remedies that cannot be waived under applicable law.

Changes and contact

We’ll post updated Terms on this page and give additional notice where required. For questions about these Terms, contact StackBright Solutions LLC at support@rostara.com.