Privacy Policy

StackBright Solutions LLC (“Rostara,” “we,” or “us”) provides the Rostara websites and AI workspace. This policy describes how we handle personal information when you visit our sites, contact us, or use Rostara.

Whose privacy notice applies

We handle information about site visitors, account holders, and business contacts for our own operations. When an organization uses Rostara to process information about its leads, customers, or website visitors, we handle that workspace data on the organization’s behalf and under its instructions. If you spoke to a Rostara agent on another business’s site or received email from that business, its privacy notice explains how it uses your information. Contact that business for requests about its workspace data.

Information we collect

• Account and support information. Your name, work email, organization, account and verification details, referral information if provided, and what you share when you contact us.
• Workspace information. Depending on the tools your organization uses, this can include lead and contact records, chat and email messages, documents and website content added to a knowledge library, agent settings, lead scores, and meeting details. We receive this from workspace users, people who interact with their agents, and integrations the workspace connects.
• Activity and device information. We receive technical and usage information such as IP address, browser or device details, pages and features used, errors, and timestamps.
• Subscription information. For paid plans, we receive subscription, invoice, and payment status information. Our payment provider processes the payment details you enter in its checkout.

How we use information

• Provide accounts, workspaces, subscriptions, and support; verify sign-ins; and respond to inquiries.
• Run the agent workflows a workspace configures, such as retrieving business knowledge, drafting messages, qualifying leads, scoring interest, and scheduling meetings. These features can use AI providers to process relevant workspace content.
• Monitor reliability and usage, improve the service, and keep accounts and systems secure.
• Send service and billing notices, comply with legal obligations, and resolve disputes or investigate misuse.

Where applicable, we use account and subscription information to provide the service you request and perform our contract. We rely on legitimate interests to answer inquiries, protect our systems, and improve reliability. We process information when the law requires it and ask for consent where required.

When information is shared

We share information as needed with providers that help us run Rostara, including hosting, email delivery, AI processing, and payment services. Workspace administrators and authorized teammates may see information associated with their workspace. If you enable an integration, Rostara exchanges information with that service according to your settings and permissions. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transaction subject to applicable safeguards.

Cookies and browser storage

We use cookies and browser storage for features such as keeping you signed in, remembering your preferences, and showing a consistent version of a page while we measure how it is used. Your browser settings can clear or block these technologies. Some features may stop working if you block them.

Retention and international processing

We keep information for as long as needed for the purposes described here. Retention depends on the type of information, workspace settings and agreements, and obligations such as billing, security, and resolving disputes. Rostara and its service providers may process information in the United States and other countries. You can contact us about the safeguards that apply to your information.

Your choices and rights

Depending on applicable law, you may have rights to access, correct, delete, or receive a copy of your personal information, object to or restrict certain processing, withdraw consent, or lodge a complaint with a privacy regulator. To make a request about information Rostara handles for its own operations, email support@rostara.com. We may need to verify your identity. For workspace data processed on behalf of another organization, contact that organization first.

Rostara is a business service and is not directed to children. If you believe a child has provided personal information to us, please contact us.

Changes and questions

We’ll post updates on this page and provide additional notice when required. For questions about this policy, contact StackBright Solutions LLC at support@rostara.com.